This policy applies to all clients and visitors, including those based in South Africa, the United Kingdom, the European Union, the Middle East, the United States, Asia, and other African countries.
1. Who We Are
Zuri Africa is a boutique travel company based in South Africa, specialising in bespoke journeys across Southern Africa including Cape Town, Kruger National Park, and surrounding destinations.
For all privacy enquiries, you may contact us directly:
- Email: travelbyzuriafrica@gmail.com
- WhatsApp: +27 84 704 4742
- Location: South Africa
2. Information We Collect
To design and deliver your journey, we may collect the following personal information:
Contact & Identity Information
- Full name
- Email address
- Phone number and WhatsApp contact
- Country of residence
Travel & Booking Information
- Passport details (number, expiry date, nationality)
- Travel dates and destination preferences
- Group size and traveller relationships
- Accommodation and activity preferences
Sensitive Information
- Dietary requirements (including halal, vegetarian, or allergy-related needs)
- Medical information relevant to accessible journeys or wellness retreats
- Religious or faith-based travel preferences
Technical Information
- Website usage data collected via Google Analytics (anonymised)
- Device type, browser, and approximate location (country level only)
3. How We Use Your Information
We use your personal information solely for the following purposes:
- To design and deliver your custom travel itinerary
- To communicate with you regarding your journey
- To make bookings with third-party suppliers (lodges, airlines, transfer companies) on your behalf
- To accommodate special requirements including dietary, medical, or religious needs
- To comply with visa, immigration, and travel documentation requirements
- To improve our website and services using anonymised analytics data
We will never use your information for unsolicited marketing without your explicit consent.
4. How We Share Your Information
We only share your personal information where strictly necessary to deliver your journey. This may include:
- Accommodation providers, lodges, and hotels
- Airlines and transfer operators
- Tour guides and activity providers
- Medical or wellness facilities (for accessible journeys only, with your consent)
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
5. Your Rights
Depending on your country of residence, you have the following rights regarding your personal information:
All Clients (POPIA — South Africa)
- Right to access your personal information
- Right to correct inaccurate information
- Right to request deletion of your information
- Right to object to how your information is used
European Union & UK Clients (GDPR)
- All rights above, plus the right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us via email or WhatsApp and we will respond within 30 days.
6. How We Protect Your Information
We take the security of your personal information seriously. Measures we take include:
- Communicating only via secure, encrypted channels (WhatsApp, email)
- Limiting access to your information to only those who need it to deliver your journey
- Not storing sensitive documents (passports, medical records) longer than necessary
- Using Google Analytics in anonymised mode — no personally identifiable data is collected via our website
7. Data Retention
We retain your personal information for as long as necessary to deliver your journey and comply with legal obligations. Once your journey is complete and all obligations are fulfilled, we will securely delete sensitive documents such as passport copies and medical information unless you request otherwise.
8. Cookies & Analytics
Our website uses Google Analytics to understand how visitors engage with our content. This data is anonymised and does not identify you personally. It helps us improve the website experience for future visitors.
You may opt out of Google Analytics tracking at any time by using the Google Analytics Opt-out Browser Add-on.
9. International Data Transfers
As a South African company serving international clients, your information may be transferred to and processed in South Africa. We take appropriate steps to ensure your information is handled in accordance with applicable privacy laws regardless of where it is processed.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: travelbyzuriafrica@gmail.com
- WhatsApp: +27 84 704 4742
We aim to respond to all privacy enquiries within 5 business days.